Iris

Pay by bank transfer

Transfer to the account below, using your business name as the reference.

Bank
Equity Bank
Paybill
247247
Account number
1400286970683
Account name
Rafiki Local

Reference: Your business name. Send us your proof of payment on WhatsApp or by email so we can confirm it.

Book a demo See what Iris does

The problem

Slow replies are quietly costing you customers.

Every unanswered message is a lost sale. Every slow reply is a customer gone. And no one can watch the inbox every minute of every day.

67%

of customers never come back after one slow or ignored reply - even if they loved your product.

5 min

the window to respond before a hot lead goes cold - most brands miss it every single day.

3 hrs

wasted daily answering the same questions: price? in stock? do you deliver? how do I return this?

1 in 2

inquiries arrive after hours, piling up unanswered while you sleep - and gone by morning.

These figures are directional industry benchmarks for response speed, customer retention, and support workload. They are not audited Iris customer results.

Iris AI answering an order-status question in chat — works 24/7, never gets tired, never misses a customer.

What Iris does

Customer service that never clocks out.

Iris handles your entire customer inbox — not with rigid scripts, but with genuine intelligence that learns your brand, your products, and your policies.

Always on

Instant replies, 24/7

Every message answered in seconds — day or night, weekends and holidays included. No customer ever waits.

  • Responds in seconds, around the clock
  • Handles hundreds of chats at once
  • Warm, on-brand tone every time
  • Never sleeps, never calls in sick

Pre-sale

Product & order questions

Answers the questions that flood your inbox all day — accurately, from your own catalog and policies.

  • Price, availability & sizing
  • Delivery options & timelines
  • Payment details & how to order
  • Recommends the right product

Post-sale

Tracking & delivery updates

Keeps customers informed after they buy, so 'where's my order?' stops eating your day.

  • Order status on request
  • Proactive delivery timelines
  • Shipping & pickup FAQs
  • Reduces repeat 'any update?' messages

The hard stuff

Returns, exchanges & complaints

Handles the difficult conversations with patience and care, capturing every detail your team needs.

  • Walks customers through returns
  • Manages exchange requests
  • Logs complaints with full context
  • De-escalates calmly and politely

Human when needed

Smart escalation & handoff

Knows its limits. When a situation needs a person, Iris hands over the full conversation seamlessly.

  • Detects sensitive or complex cases
  • Passes the complete chat history
  • Alerts the right person instantly
  • Picks back up after you reply

All in one place

One inbox, every channel

WhatsApp, Instagram DMs, and your website chat — handled together, so nothing slips through the cracks.

  • WhatsApp Business
  • Instagram direct messages
  • Website live chat
  • One consistent voice everywhere
Iris Command Centre — one AI for every conversation, every channel, every result, across WhatsApp, Instagram, Messenger, and web chat.

Who Iris Is Built For

For businesses where every customer conversation matters.

From product brands to service teams, Iris is built for businesses with too many inquiries, slow response times, and no time to run every conversation manually.

Fashion Brands

Fashion Brands

Bags, shoes, clothing - any brand with a WhatsApp inbox full of "how much?"

Beauty Brands

Beauty Brands

Skincare, makeup, lashes - high-volume inquiries and repeat customers.

Perfume & Scent

Perfume & Scent

Fragrance lines with complex product education and gifting demand.

Jewellery

Jewellery

Custom pieces, engravings, gifting - Iris handles the full conversation.

Home Decor

Home Decor

High-consideration purchases with lots of questions before buying.

Online Retailers

Online Retailers

Any D2C brand selling via Instagram, WhatsApp, or a website.

Clinics & Wellness

Clinics & Wellness

Appointments, service questions, follow-ups, and patient inquiries handled fast.

Salons & Spas

Salons & Spas

Bookings, availability, treatments, and repeat-customer reminders in one flow.

Hotels & Real Estate

Hotels & Real Estate

High-intent guests and buyers get quick answers before they choose elsewhere.

Iris works while you rest — sales don't sleep. Iris answers, helps, and closes sales 24/7, every day.

Pricing

Simple plans that grow with you.

Pick the plan that fits where your business is today. Upgrade any time as your inbox - and your sales - grow.

Starter

Best for solo founders

Iris answers every customer on WhatsApp.

KSh 7,500 /month

Perfect for

  • Small online stores
  • Instagram businesses
  • Solo founders

Includes

  • WhatsApp-focused support
  • FAQs
  • Basic sales conversations
  • Lead capture
Book a demo
Most popular

Growth

Most popular

Iris doesn't just answer. It sells.

KSh 55,000 /month

Perfect for

  • Fashion brands
  • Beauty brands
  • Service businesses
  • Online retailers

Everything in Starter, plus

  • Sales closing - Iris qualifies intent, answers objections, and nudges ready buyers to checkout.
  • Product recommendations
  • Order tracking
  • Follow-up messages
  • Customer recovery - Iris re-engages abandoned chats, missed leads, and quiet repeat buyers.
  • Weekly reports
Book a demo

Pro

Best for midsize businesses

Iris runs your customer operation end to end.

KSh 150,000 /month

Includes

  • Everything above
  • Multiple channels
  • Custom training
  • CRM integration
  • Daily reports
  • Priority support
Book a demo

Enterprise

Custom pricing

Built around complex teams, workflows, and approvals.

Custom

For

  • Banks
  • Airlines
  • Telecoms
  • Hospitals
  • Universities
Talk to sales

Frequently asked questions

Answers to commonly asked questions about Iris

You pay the setup fee, share your business details, and Iris goes live on your WhatsApp within five to seven business days.
Things like your product or service list, pricing, frequently asked questions from your customers, your business tone or voice, and your policies on things like refunds or delivery.
No. Our team handles the full setup; you just provide the business information.
Pay via Equity Bank Paybill 247247, Account 1400286970683 (Account Name: Rafiki Local).
You'll get an onboarding form or call to gather your business details, and then Iris is trained and connected to your WhatsApp.
Iris can both answer customer questions and close sales directly in the chat.
You can cancel anytime after the first month, no long-term lock-in.
The entry plan is WhatsApp only; Instagram and Facebook are available on higher tiers.
The entry plan covers up to 100 conversations a month.
Yes, your business information is used only to train Iris for your account and isn't shared with other businesses.
It's billed monthly, so you're not locked into a long contract.
You can start with what you have, and the team will help you fill in gaps during onboarding.
Iris is trained on your tone, your products, and how you'd normally talk to your customers, so it sounds like you, not a generic bot.
While others call it a night, Iris keeps possibilities moving forward — always working, always improving, always here for you.

Book a demo

See Iris handle your inbox.

Tell us about your brand and we'll show you how Iris answers every customer, handles orders and returns, and keeps your inbox at zero - 24/7.

Built for busy teams

Iris is designed for businesses getting 50+ customer messages a day, where faster replies can turn missed inquiries into booked appointments, paid orders, and repeat customers.

Pick a time that suits you for a 30-minute demo call - you'll get a calendar invite straight away.

Prefer to talk? Call us on 0795 599 149 or 0741 778 000, or email sales@irisforbusiness.com.

1. Tell us who you are

2. Pick a time

Together with Iris, we build smarter workplaces. One team. One mission. Endless possibilities.